Refund policy
Last updated: August 2026
At Bevis Wood Club, we stand behind the products we sell. We offer both digital woodworking products and physical woodworking tools, and we want you to feel confident when ordering from us.
This policy explains how refunds, returns, exchanges, return shipping costs, and digital product refunds are handled.
1. 30-Day Refund Guarantee
We offer a 30-day refund guarantee on eligible purchases, including both digital products and physical products.
The 30-day refund window begins:
- For physical products: on the date your order is delivered
- For digital products: on the date your digital product is delivered or made available for download
To request a refund, please contact us at:
Please include your order number and the email address used to place the order.
2. Digital Products
Digital products include woodworking plans, downloadable guides, cheat sheets, catalogs, and other digital files sold on BevisWoodClub.com.
Digital Product Refunds
All digital products are covered by our 30-day refund guarantee.
If you are not satisfied with your digital product, please contact us within 30 days of receiving access to your files.
To request a refund for a digital product:
- Email us at support@beviswoodclub.com
- Include your order number and the email address used for the purchase
- Let us know which digital product you would like refunded
Once your request is reviewed and approved, we will process your refund promptly.
3. Physical Products
Physical products include woodworking tools, accessories, and equipment sold on BevisWoodClub.com.
Physical Product Returns
Physical products are covered by our 30-day refund guarantee.
To qualify for a refund, your return request must be submitted within 30 days of the delivery date.
Returned items should be in their original condition and include all parts, accessories, and packaging where possible.
To start a return for a physical product:
- Email us at support@beviswoodclub.com
- Include your order number and the email address used for the purchase
- Tell us the reason for the return
- Wait for our return instructions and return warehouse address before shipping the item back
Important: Please do not return items to our corporate/business address or directly to the manufacturer. Returns sent to an incorrect address may not be accepted or processed. Always contact us first to receive the correct return instructions.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Remorse / Product Not Wanted
If the product is not defective and you would like to return it because you changed your mind, ordered the wrong item, no longer need the product, or the product does not suit your project, the customer is responsible for return shipping costs.
In these cases:
- Return shipping is paid by the customer
- We do not provide prepaid return labels
- We recommend using a trackable shipping service
- Original shipping costs are non-refundable
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or you receive the wrong product, please contact us as soon as possible at:
Please include your order number and clear photos or videos showing the issue.
If the issue is confirmed to be a defective, damaged, or incorrect item, Bevis Wood Club will cover the return shipping cost or provide an appropriate resolution, such as a replacement or refund.
In these cases:
- Return shipping will be covered by Bevis Wood Club
- We may provide a prepaid return label or other return instructions
- We may offer a replacement, refund, or another appropriate solution depending on the situation
5. Restocking Fee
We do not charge a restocking fee.
No restocking fee will be deducted from approved refunds.
6. Exchanges
At this time, we do not process direct product exchanges.
If you would like a different product, size, version, or quantity, please follow this process:
- Contact us at support@beviswoodclub.com to request a return for the original order
- Return the original product according to our return instructions
- Once the return is received and approved, we will process your refund
- You may place a new order for the product you would like instead
This helps ensure that your new order is processed correctly and shipped as quickly as possible.
7. Refund Processing Timeline
Once your refund request is approved, refund processing times are typically as follows:
| Step | Timeframe |
|---|---|
| Digital product refund approval | Usually within 24–48 hours after request review |
| Physical product refund approval |
Usually within 24–48 hours after the returned item is received and inspected |
Typically 3–5 business days after refund approval, depending on your bank or payment provider
Please note that your bank, card issuer, PayPal, Shop Pay, or other payment provider may take additional time to post the refund to your account.
8. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment account again.
Then contact your credit card company, bank, or payment provider, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an order can be canceled once it has been processed, fulfilled, or shipped.
For digital products, access may be delivered shortly after checkout. If you need help with a digital product order, please contact us and we will review your request.
10. Contact Us
For all refund, return, exchange, or order-related questions, please contact our support team:
Email: support@beviswoodclub.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Please include your order number in all correspondence so we can assist you as quickly as possible.